How can we help?
Welcome to the TRUVAI SELECT Support Center. We are dedicated to providing you with a seamless, trustworthy, and luxury shopping experience. Whether you need help tracking an order, understanding our European sourcing process, or choosing the right item, our team is ready to assist you.
Direct Support Channels
Reach out to us directly through any of our dedicated channels. Our support team is available Saturday through Thursday, 10:00 AM to 7:00 PM (BST).
Quick Help & Frequently Asked Questions
Where does TRUVAI SELECT source its products?
All items offered on TRUVAI SELECT are sourced directly from authorised European retailers, brands, and verified international distributors.
What is the difference between Ready Stock and Pre-Order?
- Ready Stock. Items already in our Bangladesh warehouse, ready for local dispatch within 24 to 48 hours.
- Pre-Order. Products sourced specifically for you from Europe. These take additional time to arrive and clear local customs before final delivery.
Where do you deliver?
Our primary market is Bangladesh. We deliver nationwide across Dhaka and all major divisions.
How do I track my order?
Once your package is dispatched, or arrives in Bangladesh from Europe, we will share tracking details and status updates via SMS, email, or WhatsApp.
What should I do when my parcel arrives?
We strongly recommend recording a brief unboxing video when opening your package. If your item arrives damaged or incorrect, sharing this video via WhatsApp at 01632703595 allows our support team to resolve your claim immediately.
How do I request a return?
If you receive a defective or incorrect item, contact us within 24 to 48 hours of delivery at hello@truvaiselect.com or via WhatsApp with your Order ID and photos or videos of the issue. Full details are on our Cancellation, Return & Refund page.
Helpful pages
Many common questions are answered here: How to Shop | Shipping & Delivery | Cancellation, Return & Refund | Payment Methods | Authenticity Guarantee | Truvai Finds